Refund Policy

1. Scope

This Refund Policy applies to the paid plans of FilingIQ, a brand of Sprint Zero UG (haftungsbeschränkt), Wienburgstraße 23, 48147 Münster, Germany ("FilingIQ," "we," "us," or "our"). It is also available in German at filingiq.io/de/erstattung. The Explorer plan is free of charge, so there is nothing to pay for it and nothing to refund.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Every refund is therefore paid by Paddle, and Paddle's own Refund Policy and Buyer Terms apply alongside this policy. Where they or the law give you more rights than this policy, those rights apply. Section 5 of our Terms of Service describes the subscriptions themselves.

2. Full Refund Within 14 Days

If a paid plan is not what you wanted, you get a full refund if you ask for it within 14 days of your purchase. You do not need to give a reason, and it makes no difference how much you have used the Service in that time. This applies to consumers and to businesses alike.

The 14 days run from the day of your first payment for a plan. Renewal payments are not covered by this section; cancel before the end of a billing period, and no renewal is charged (Section 4). If you were charged after you had cancelled, or charged twice for the same period, you get that payment back in full in any case.

Once the refund has been made, the paid plan ends and your account continues on the free plan.

3. How to Request a Refund

• At paddle.net, Paddle's site for buyers: look up your order there and request a refund. The receipt Paddle emails you after each payment links there as well.
• By email to support@filingiq.io, from the email address you used for the order or with the order number from your receipt. We pass your request on to Paddle and let you know once the refund has been issued.

Paddle pays the refund back to the payment method you used, where that is possible, and processes it within 14 days of approving it. Your bank or card issuer may take a few more days to show it.

4. Cancellation and Renewal

A monthly plan renews automatically at the end of each month. A yearly plan first runs for one year and then continues automatically for an indefinite period, still billed yearly in advance. You can cancel it at any time: through the link to manage your subscription in Paddle's order confirmation email, at paddle.net, or by email to support@filingiq.io. The cancellation takes effect at the end of the current billing period. Until then you keep the plan you paid for; after that no further payment is taken, and your account continues on the free plan. Once a yearly subscription has continued past its first year, you can also cancel it at any time with one month's notice; we refund the share of the price you paid in advance for the full months after the cancellation takes effect.

Apart from the share for a yearly plan that has continued past its first year, cancelling on its own does not refund the current billing period. Within 14 days of your purchase, ask for a refund as described in Sections 2 and 3.

5. Your Statutory Rights

If you are a consumer in the European Union, the European Economic Area or the United Kingdom, you also have a statutory right to withdraw from your purchase within 14 days. As Paddle is the seller, you withdraw from the purchase with Paddle, as Paddle's Refund Policy describes, for example at paddle.net. That statutory right can end before the 14 days are over if you agreed in the checkout that the Service may start straight away. The refund in Section 2 does not end that way: within 14 days of your purchase you get the full amount back either way.

This policy does not limit your statutory rights, in particular if the Service is defective or not as described. If something does not work, please tell us at support@filingiq.io; we would rather fix it.

6. Contact

For refunds, payments and invoices, Paddle's buyer support at paddle.net is the fastest route. For anything else about your plan, contact us at:

Sprint Zero UG (haftungsbeschränkt)
Wienburgstraße 23, 48147 Münster, Germany
support@filingiq.io
+49 1590 6269275